Last updated: 17 August 2026
Return and Replacement Policy
Eligible physical-item returns
A physical item may be eligible for return review if it is materially different from the accepted order, has verified transit damage, is missing an included part, or has a verified manufacturing defect covered by the order or applicable warranty.
Email info@itsinfraindia.com within 7 calendar days after delivery for a wrong item, shortage or visible transit damage. For a defect found later, report it within the warranty period stated in the order or manufacturer warranty.
Items not accepted for change of mind
We do not accept a change-of-mind return for custom-built, configured, registered, activated or special-order equipment, opened software or licence media, or an item damaged through misuse, unauthorised modification, unsuitable site conditions or failure to follow instructions.
This restriction does not remove a remedy required by applicable law for goods that are defective, damaged, wrong or materially different from the agreed description.
Return request and instructions
Include the customer name, order and invoice reference, delivery date, item, serial number, reason, photographs or test evidence, and the requested outcome. Keep the item, packaging, accessories and documents safely while we review the request.
Do not send an item back without written return instructions and a return reference. An unauthorised return may be refused or delayed. We will state the approved collection or shipping method and address.
Inspection and outcome
We will acknowledge a complete request within 2 business days and normally complete the initial eligibility review within 7 business days. Technical or manufacturer inspection may take longer; if so, we will give an updated date.
For an eligible return, the available remedy may be repair, replacement, missing-part supply or refund, depending on the order, warranty, stock and applicable law. ITS INFRA INDIA pays reasonable return shipping for a return confirmed as wrong, transit-damaged or defective.
Refund after an approved return
If a refund is the approved remedy, it is initiated within 7 business days after the returned item passes inspection or the carrier confirms a qualifying loss. It is sent to the original payment method unless the customer expressly agrees to another lawful method.
The bank or payment provider may take a further 5 to 10 business days to show the credit. The Refund and Cancellation Policy applies to the processing and escalation of the refund.
Email info@itsinfraindia.com or write to Building No. 155, SIPCOT Road, SIDCO Industrial Estate, Narasingapuram, Ranipet District, Tamil Nadu 632403.