Privacy Policy

Business responsible for your information

ITS INFRA INDIA is a partnership with GSTIN 33AALFI7872D1Z8. Its principal place of business is Building No. 155, SIPCOT Road, SIDCO Industrial Estate, Narasingapuram, Ranipet District, Tamil Nadu 632403.

Privacy contact: info@itsinfraindia.com. This policy applies to information collected through itsinfraindia.com. A separate brand website may give you its own privacy notice for information collected there.

Information we collect

We collect information that you give us, such as your name, email address, phone number, organisation, job title, billing and GST details, delivery address, enquiry, workload or project information, messages, order and invoice references, and files you choose to send.

We may receive transaction information from a payment provider, such as the amount, date, payment method category, transaction reference and payment status. We do not ask for or store your UPI PIN, card PIN, CVV or complete card credentials.

Our website and hosting providers may process technical data such as IP address, browser type, device type, requested pages, date, time and security logs.

Why we use information

We use personal information to take steps you request, perform an order, meet legal duties, protect our systems and business, or for another purpose explained to you at the time of collection.

• Answer enquiries and prepare quotes
• Confirm, deliver and support orders
• Process and reconcile payments
• Issue invoices and maintain tax and accounting records
• Handle cancellations, refunds, returns and complaints
• Protect the website and prevent fraud or misuse
• Meet legal, regulatory and audit requirements

Payment information

Online payments may be processed by the payment provider named at checkout or in the accepted payment link. The provider processes payment credentials under its own privacy and security terms. ITS INFRA INDIA receives only the information needed to confirm, reconcile, refund or investigate the transaction.

Do not send a UPI PIN, card PIN, CVV, password or complete payment credential by email or through an enquiry.

Who receives information

We share information only where it is needed with our partners and personnel, website and email providers, payment providers, accountants, professional advisers, suppliers, couriers, installation or service partners, and public authorities where law requires it.

We require a service provider to use information only for the agreed purpose and with appropriate safeguards. We do not sell personal information. We do not publish customer project details as a case study without permission.

Storage, retention and security

We keep enquiry records for up to 24 months after the last meaningful contact unless an order, dispute or legal need requires longer retention. We keep order, invoice, tax, payment, warranty and dispute records for the period required by applicable law and normal business record-keeping.

We limit access to people who need the information and use reasonable administrative and technical safeguards. No internet transmission or storage system is completely secure, so send only the information needed for the request.

Your choices and requests

You may ask what personal information we hold about you, request correction, withdraw a consent where processing depends on consent, or request deletion where applicable. We may retain information when a contract, legal duty, fraud-prevention need or dispute requires it.

Email info@itsinfraindia.com with the subject "Privacy Request". State your name, contact details, request and any relevant order or enquiry reference. We may verify your identity before acting.

Children, links and changes

This business website is intended for adults and organisations. It is not designed to collect personal information from children.

Links to another website are governed by that website's privacy policy. We may update this policy when our services, providers or legal duties change. The current date appears at the top of this page.